Privacy Policy

Agency Privacy Policy

Effective Date: July 16th, 2025

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At Agency, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, including our website (www.joinagency.co), membership application process, Forum groups, and digital community platform (e.g., Circle).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, company name, company website, job title, and social media links (e.g., LinkedIn).
Business Details: Company revenue, team size, service breakdown, and business stage, submitted voluntarily during your application.
Payment Information: Processed securely via third-party platforms (e.g., Stripe, Circle). We do not store full payment credentials on our servers.
Activity Data: Information about your participation in Forum groups, event attendance, and contributions in our digital community.
Device & Usage Data: We may collect anonymized data about your browser, IP address, and usage patterns via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Evaluate your membership application and curate Forum groups
Communicate with you about upcoming sessions, events, or updates
Facilitate peer-to-peer connections and community engagement
Improve our offerings and member experience
Fulfill legal or contractual obligations

We do not sell your personal information.

3. Sharing of Information

We only share your information:

With internal team members and facilitators for group curation
With third-party service providers (e.g., payment processors, email platforms) who support our operations
If required by law or legal process

4. Your Rights & Choices

You may:

Access or update your profile information at any time
Request deletion of your data by contacting us at info@joinagency.co
Opt out of marketing communications by clicking “unsubscribe” in any email

5. Data Retention & Security

We retain your information for as long as necessary to provide our services or comply with legal obligations. We implement technical and organizational safeguards to protect your data, but no system is 100% secure.

6. Cookies & Tracking

We use cookies to personalize your experience and analyze how users interact with our site. You can control cookies through your browser settings.

7. International Users

Our services are operated from Canada. If you are accessing from outside this region, you consent to the transfer of your data to our servers in that location.

8. Updates to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or posted clearly on our site.

9. Contact Us

If you have any questions or concerns, contact us at info@joinagency.co